Privacy Policy

Introduction

This Privacy Policy explains how Known Agency (Known, we, us) handles personal information when you visit known.agency, submit a form, communicate with us, or engage us for professional services. A signed client agreement may include additional privacy or data-processing terms.

Information We Collect

We may collect contact and business information such as your name, work email, phone number, company, role, and location; information included in enquiries, briefs, project materials, and correspondence; and technical or usage data such as IP address, browser, device, referring page, pages viewed, interactions, timestamps, and approximate location.

Please do not send sensitive personal information through a general website form unless we specifically request it and provide an appropriate way to share it.

How We Use Information

We use personal information to respond to enquiries, assess whether Known is a suitable partner, prepare proposals, manage client and supplier relationships, deliver and improve our services, operate and secure the website, maintain business records, prevent misuse, and comply with legal obligations.

Legal Bases

Where data-protection law requires a legal basis, we rely on steps taken at your request before a contract, performance of a contract, our legitimate interests in operating and improving the business, your consent where requested, and compliance with legal obligations. You may withdraw consent at any time, without affecting earlier lawful processing.

Cookies and Analytics

The site may use essential cookies or similar technologies for security and functionality, and may use analytics to understand site performance and usage. You can control cookies through your browser or device settings. Disabling essential technologies may affect how parts of the site work.

How We Share Information

We may share information with service providers that support hosting, forms, email, analytics, storage, security, and other business operations; professional advisers; authorities or other parties when required by law or necessary to protect rights and safety; and parties involved in a merger, financing, reorganisation, or sale of all or part of the business. We expect service providers to use information only for agreed purposes and to protect it appropriately.

International Processing

Some service providers may process information in countries other than your own. Where required, we use appropriate contractual or legal safeguards for those transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to manage enquiries and client relationships, meet contractual and legal obligations, resolve disputes, and maintain security and business records. Retention periods vary by the type of information and relationship.

Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information. No transmission or storage method is completely secure, so we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information; object to certain processing; withdraw consent; or complain to a data-protection authority. We may need to verify your identity and may retain information where law permits or requires it.

Marketing Communications

You can opt out of non-essential marketing emails by using the unsubscribe option in the message or contacting us. We may still send service, project, security, or other transactional communications.

Third-Party Links

Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, and Known is not responsible for those practices.

Children’s Privacy

The website and our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children through the website.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. The date shown on this page indicates the latest revision.

Contact

For privacy questions or requests, use the Known contact page and include Privacy request in your message.